Customer Self-Service Portal

Give Your Water Users the Self-Service Experience They Expect

Online ordering, delivery tracking, account management, and multiple support channels — all accessible 24/7.

Your water users expect the same convenience from their irrigation district that they get from every other service provider. Watervize delivers it — without requiring your staff to be available around the clock.

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Self-Service Capabilities

Place and modify water orders anytime from any device
Track order status from submission through delivery in real-time
View water usage against allocations and budgets
Access historical usage data for crop planning and water budgeting
Manage multiple properties and serials from a single account
Delegate ordering authority to farm managers or other users

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Communication Channels

Email and SMS notifications for order confirmations, status changes, and district announcements
In-app notification center with user-controlled preferences
IVR phone system for customers without internet access (English and Spanish)
Knowledge base with searchable help articles and FAQs

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Onboarding

Secure email invitations — new users set up their own accounts
Pre-configured roles ensure appropriate access from first login
No IT involvement required — your customer service staff handles onboarding

Data That Matters

Watervize is a full-service irrigation district software. Built-in reports, tables and graphs provide clarity in data that can be filtered and exported to Excel or other tools.

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Frequently Asked Questions

Modernizing can be intimidating. We ease the burden by answering some frequently asked questions.

Why is it important to offer online water orders?

A recent USDA survey shows over 70% of farms in the United States have internet access. Farms west of the Mississippi even more so. Combine this with a growing nationwide rate of 40% of growers using tablets or cell phones to conduct farming business and the demand for a irrigation district software (Watervize) is necessary. By satisfying a customer need you are also reducing your workload and improving satisfaction and water management.

How long does it take to get started with watervize?

Onboarding Watervize takes as little as one week. Though historical data imports, custom reporting and other optional features may take longer, customers can place water orders almost immediately. We call that a great ROI.

What is Software as a Service (SaaS)?

SaaS utilizes the benefits and security of cloud computing to provide seamless software updates, security, maintenance and hardware upgrades. No more dealing with slow download speeds or investing in large pieces of technology – we’ve done that for you. Our software is located on servers in California, backed up regularly to a second set of servers in Texas and updated automatically. We’ve got you covered.

Is our data secure?

Apologies for getting technical. Watervize uses the latest cryptographic and security standards to ensure your data is safe and secure. An easy way to verify this? Our website and web applications always start with “https”. This is a secure version of web browsing that ensures each transaction is secured. Moreover Watervize is built on Django, a web framework with built-in security.

Still have questions?

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