Automated Phone System

Serve Every Customer – Even Those Without Internet

An automated phone system that lets water users check orders, hear announcements, and access account information 24/7 in English or Spanish.

Not every water user has a computer or smartphone. In agricultural communities, reliable phone access is often more universal than reliable internet. Watervize‘s automated phone system extends your district‘s digital services to every customer through their telephone.

Callers dial your district‘s automated phone line number and use their phone keypad to navigate menus, check order status, hear account information, and listen to district announcements – all without tying up your staff. The system authenticates callers, supports multiple accounts for users managing several properties, and provides detailed information about upcoming and past water deliveries.

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Key Capabilities

24/7 phone access – account information anytime without staff assistance
English and Spanish language support
Account selection for users managing multiple properties
Order information – upcoming deliveries, past orders, current status
District announcements – broadcast outages, water quality alerts, or policy changes
Caller authentication using phone number and account lookup
Call session tracking for analytics and audit trail
Transfer to district for complex inquiries

Why It Matters:

Equitable access isn‘t optional. When your district modernizes, the automated system ensures no customer gets left behind – while reducing the call volume your office staff handles every day.